Customer Support

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Being able to contact your cloud website hosting provider if you have any kind of questions or experience any issues is very important and how quickly they will answer and react could be essential, in particular when your website is business-oriented, as more downtime often means losing prospective customers. The support options are usually an easy way to recognize actual providers from resellers. The second in most cases respond just to e-mail messages or support tickets and you will need to wait for a whole day or even more to receive an answer. When the issue calls for several responses, you could end up losing a few days in order to get a problem fixed. Using the services of an authentic and trustworthy hosting supplier, you should be in a position to contact the support at any time and get a timely reply no matter what the issue or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the significance of getting assistance without delay, that's why our cloud website hosting services come with 24/7 support along with several ways of communication. If you do not have an account yet, you can give us a call or come on our live chat and chat with a live representative, so as to find out about our services or check if our servers meet the system requirements for your websites. Thus, you won't end up getting a service which you can't use. In case you already have your website hosting account with us, you can open a support ticket from the Hepsia hosting Control Panel if the issue is entirely technical or it needs additional investigation. In contrast to the majority of providers out there today, we respond to all the tickets within 1 hour, so you will not have to wait for an entire day. Our support services are available twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

You're able to try our support services even before you purchase a semi-dedicated server account from us as we have telephone and online chat support for pre-sales, billing and common queries. Our agents can assist you to find the ideal plan or provide you with info about our servers, so as to check whether the system requirements for your web sites are met. If you're a current client, you can also contact us through email or through our ticketing system, that is accessible from the Hepsia hosting Control Panel. We guarantee that any time you employ any of these two ways of communication, you'll get a reply within no more than an hour and that’s 24/7, including weekends and public holidays. In case you have used the hosting services of other suppliers, even big ones, you will be able to compare the reply time considering that it often takes a whole day for them to address a support ticket.

24/7 Customer Support in VPS Servers

Every VPS server package that we offer includes 24/7 customer and tech support, therefore in case you experience any trouble with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you're able to contact us anytime, even weekends and holidays. For your benefit, we supply different ways of communication - telephone support with a couple of local numbers worldwide, live chat, email messages plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech matters because it will be easier to keep track of what is going on. The maximum warranted response time for all of the email messages and tickets is 1 hour, however it hardly ever takes that long to get help. When you acquire the Managed Services upgrade that we provide, our administrators will also help you with any kind of third-party software issues.

24/7 Customer Support in Dedicated Servers

When you get a dedicated server from our company, you'll be able to contact us at any time using different channels and the maximum time that you will have to wait for a reply is up to 1 hour, so you can forget all about waiting an entire day. Our customer and tech support service is accessible 24/7 no matter if it's a holiday or a weekend and we will help you with anything related to the applications that are pre-installed on your server. To get in touch with us about a tech issue, you are able to open a trouble ticket via the Help section of your billing Control Panel or you could send us an email. If you have any kind of general questions or you'd like to learn more about our hosting services before you order, you can take advantage of our live chat or you could call one of the local phone numbers that we have in various countries around the globe. In case you need assistance with third-party software that you cannot install or operate effectively, you are able to add the Managed Services upgrade to your package and our system administrators will assist you.