A ticketing system is the most common channel of correspondence that hosting providers offer to their clients. It’s typically part of the billing account and is the very best way to handle an issue that requires a certain amount of time to examine or that needs to be escalated to a system administrator. Thus, all comments provided by either party will be kept in one location in case somebody else needs to work on the given problem and the information already exchanged in the ticket will be available to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, which goes to say that you’ll have to sign in and out of at least two accounts to complete a specific procedure or to get in touch with the hosting company’s help desk team. In case you’d like to manage several domain names and each one is hosted in a different account, you will have to use an even larger number of accounts simultaneously. In addition, it might take a significant period of time for the hosting provider to reply to your ticket request.

Integrated Ticketing System in Cloud Website Hosting

With a cloud website hosting from us, you won’t ever need to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can quickly access any trouble ticket whilst you’re browsing your website files or editing various account settings. The ticketing system is being strictly monitored 24/7 by our customer support staff members and the ticket response time is no more than 60 minutes, but it rarely takes more than twenty minutes to obtain assistance. In contrast to some other web hosting companies, we don’t charge extra for using the ticketing system, so you can contact us as often as you need and ask for info with regards to any billing or technical problem. Also, you can see a number of educative articles, which will help you deal with the commonest problems on your own.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which comes with all our semi-dedicated hosting plans, was designed with one idea in mind – that you should be able to manage everything connected to your semi-dedicated server account from a single location and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you have a query or face a predicament, you can contact our support team momentarily without having to go to another interface. You can browse through your web files or check different settings in your account while you post a new ticket or read the reply to an old one. In case you have many tickets and you’d like to find a given one, you can take advantage of the intelligent search option, which is available in the Help section. We guarantee that you will get an answer in no more than 1 hour regardless of the essence of your question or issue.