A live chat is among the channels of communication offered by some hosting providers as part of their support service. Determined by the company, the chat is used for pre-sales, billing and/or technical assistance. This way of contact is quicker compared to a support ticket and it will make it much more unlikely to misunderstand or misspell a word compared to a telephone call with an agent. Furthermore, if the issue that you have needs some time to be reviewed and taken care of, you will be able to do something else in the meantime rather than just waiting, as you'd have to do if you call. You can also take advantage of a live chat support service free of charge as long as you have web accessibility even if your website hosting supplier is situated in another country and they do not have a local telephone number you can call.

Live Chat Support in Cloud Website Hosting

As a part of the support services that we offer for all our cloud website hosting plans, you will find live chat support that is available every day, even on holidays. You can contact us no matter if you already own an account or not, as we will assist you with nearly anything, ranging from supplying you with common information regarding our services if you are not a customer yet and you are thinking about acquiring one of our packages, to assisting you with installing an email account in an email client. Part of the problems are more complex and time-consuming, so you will have to take advantage of the ticketing system that is integrated in the Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for a lot of things.

Live Chat Support in Semi-dedicated Servers

We have a live chat service that is available to all our potential and current clients. In case you're looking for a new website hosting account, you will be able to chat in real time to one of our representatives and obtain more info about our semi-dedicated hosting plans so that you can pick the optimal plan for your web sites. In case you already have an account with us, we will assist you in a very timely manner with billing, general and first-level technicalissues. Although in certain cases you may have to open a support ticket as there're things that can't be resolved through a live chat, we can assist you with numerous standard jobs, such as setting up an email account in an e-mail client or forwarding one domain name to another. In this way, you will benefit from prompt support and you'll save plenty of time.