One-Hour Response Guarantee in Cloud Website Hosting
Our cloud website hosting plans feature a 60-minute reply guarantee, which implies that regardless of what question or problem you may have, we’ll always be there to help you out. In reality, it seldom takes more than half an hour to get a problem solved or an inquiry answered, and this is valid for both pre-sales and technical matters. Our tech support staff members will be at your service 24x7, even on weekends and official holidays, which goes to say that you will get swift assistance anytime you need it. We understand just how valuable time can be, so by the time we reply to your email or trouble ticket, we’ll have enquired into the matter and, in case we haven’t worked out a solution, we will give you more info about what you have to do on your end, if the situation demands this. With our support service, you can be sure that there will be somebody to help you instantaneously, regardless of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
Our help desk support staff reps are available at all times and they will reply to any ticket that you post from the web hosting Control Panel within less than 1 hour. The ticket response time is guaranteed regardless of whether you have a generic question related to your semi-dedicated server or you bump into some obstacle and you will not have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time of day or night it is, we’ll be there to assist you, as we’re available 24-7 to take care of any general, technical or billing issue. In case you get in touch with us about anything that’s within our capabilities, we’ll sort it out before we answer, which goes to say that you will not have to wait around for hours or days while the problem continues. In case there is something that you need to do on your end, we’ll supply you with the necessary information – what possible solutions to try out, what actions to take, etc.