Phone Support in Cloud Website Hosting
We believe that having the option to communicate with a live representative is rather important, so we have three support lines worldwide (UK, USA and Australia) and you are able to reach us over the phone for fourteen hours a day. In case you consider acquiring one of our cloud website hosting plans, for example, you're able to call us and find out more about our services prior to ordering to ensure that we cover all the system requirements for your sites. After your order, you will be able to call us about all of the sales and / or billing problems you may have, or receive any general or basic tech information you need. We have tried to find the optimal balance between telephone and ticket support, so for strictly technical issues you'll have to use the ticketing system, which will help you keep track of the communication and any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there will always be someone to assist you when you have any queries about the semi-dedicated server plans that we offer. Whether you want to find out more about the plans, you have some billing issue or some general problem, you can call us. Though some more complex matters could require a support ticket to give some time to our technical support team to investigate, we can assist you with various tech questions on the phone as well, saving you time and efforts. As we have data centers on 3 different continents - in the United states of America, the UK and Australia, we have local phone lines in these countries as well. In case you are in another country, we have an international number where you are able to get in touch with us.