Tech Support Channels
A Sixty–Minute Ticket Response Guarantee
Every support request you send to us will be dealt with within maximum 60 minutes. If for any reason whatsoever your trouble ticket or e–mail needs additional assistance from an administrator, we will without delay forward it and leave a note to let you know that your case is being examined. If you order our Managed Services package, all of the server management services included there will be performed at a time that suits you.
An Exceptional Help Desk Service
If you need any assistance with the Web Site Control Panel or with any of the apps that we’ve preinstalled on the dedicated web hosting server on your behalf, don’t hesitate to reach our technical support staff at any moment through the ticketing system. Furthermore, in case you need help managing your dedicated hosting server, you can order the Managed Services package, that includes weekly Operating System updates, troubleshooting and installation procedures, server monitoring and rebooting procedures, backup space, etc.
An Easy–to–Navigate Help Section
Our Web Site Control Panel is installed by default for each dedicated web hosting plan. Among its features is a rather handy integrated knowledge base that will walk you step by step on how to use it. Most of the instructional articles have video versions which demonstrate all the tasks that you can perform in a highly illustrative manner. You can find the help articles and the video tutorials in the upper right corner of each section of the Web Site Control Panel.